Terms of Service

By creating an account or using ChartOmodo you agree to these Terms. If you don't agree, don't use the service.

ChartOmodo is built and operated by PT Gagah Sukses Perkasa (ASAK Digital Agency), a company in Indonesia. These Terms govern your account, your use of the service, and any paid subscription.

The Privacy Policy describes how your data is handled and forms part of this agreement.

You must be at least 16 years old to create an account.

Each account belongs to one person: do not share your login. You are responsible for what happens under your account, and for keeping your password safe.

You are responsible for the data you connect or upload: that you have the right to connect it, and that connecting it does not breach an obligation you owe someone else. The sources available are Notion, CSV upload, datasets you push through the API, and, on the plans that include connectors, a PostgreSQL or MySQL database you connect with your own credentials and Google Analytics 4 or Search Console reports from a Google account you connect. ChartOmodo runs only read-only queries in that database and reads rows only from the tables you pick; from Google it reads only the reports you pick, with read-only permission. Google Sheets is available by link once we switch it on, on the plans that include connectors: you can add a tab from a spreadsheet you have published to the web or shared with anyone who has the link. ChartOmodo reads that tab through the link, without signing in to Google and without access to your other files. Anyone who holds such a link can read the sheet, so making it shareable is your choice and your responsibility.

Organizations: every account comes with its own organization, and you are its owner. Teams is available on the Business plan once we switch it on: the owner can then invite people, up to 3 editors on Business, the owner included, with no editor limit on Enterprise; the other plans have one editor. Each person signs in with their own account. The owner is responsible for the people they invite and for everything in the organization. The charts, dashboards, data sources and API tokens in an organization belong to its owner: a member who leaves or is removed loses access, and what they made stays in the organization, except the API tokens they created, which are revoked. Members act on the owner's behalf; requests about the organization's data go to its owner (see the DPA, section 2).

You may not reverse engineer the service, scrape it, work around rate limits or plan limits, probe it for vulnerabilities without telling us, transmit malware, or use it to break any law.

You may not use ChartOmodo to publish charts promoting hate, violence, harassment, illegal content or fraud.

You may not resell access, or run the service on behalf of third parties in a way your plan does not cover.

Automated access must go through the product's own interface at the rates it allows. Rate limits exist so one account cannot degrade the service for everyone else.

We may suspend an account that breaks these rules. We will normally tell you why and give you a chance to fix it first; for something egregious or actively harmful we may suspend immediately.

Free costs nothing and needs no card. Starter, Pro and Business are paid, billed monthly or annually through Creem, our payment processor, who is the merchant on your statement.

Annual billing is charged once for the year; the exact price and any saving compared with monthly billing are shown on the pricing page. The price shown there for each plan is what you will be charged: there is no second price at checkout.

Card prices are in US dollars; annual plans can also be paid in Rupiah, as described below. VAT, GST and sales tax on card payments are handled by Creem at checkout where they apply; listed card prices exclude tax. Rupiah prices carry no tax: the seller is not registered for Indonesian VAT (not a PKP), so no PPN is charged, and Rupiah invoices and receipts are not tax invoices (faktur pajak).

Changing plan, or moving from monthly to annual billing, takes effect immediately. Upgrading charges the prorated difference for the rest of the current billing period to your card on file; downgrading refunds the unused part to your original payment method, and features above the new plan stop at once. Annual billing cannot be switched to monthly mid-term: cancel the annual plan, and subscribe monthly once it ends.

Subscriptions renew automatically at the same interval until you cancel. Cancel before the renewal date to avoid the next charge.

From Indonesia you can instead pay in Rupiah by QRIS or bank virtual account, through TriPay, our Indonesian payment processor. Rupiah plans are annual and prepaid: you pay for one year, the plan runs until the date shown on your invoice, and nothing renews by itself. About a week before the year ends we email an invoice for the next one; if it is not paid by the end date the account moves to the Free plan, and paying within 14 days after that restores the plan from the day you pay. Changing plan on a Rupiah plan happens at renewal, with no proration. If you pay by card and have turned off its renewal, you can pay a Rupiah year before the card plan ends: the Rupiah year starts the day the card plan ends, so you do not pay twice for the same days. A card plan that still renews by itself has to have its renewal turned off first. TriPay is not the merchant of record: we are, and the Rupiah price you see is the price you pay.

Refund requests are handled by hand, not by a button (the prorated refund when you switch to a lower plan is automatic). Email support@chartomodo.com within 14 days of a charge and we will refund it if the service did not do what this site said it does, if you were billed in error, if you were charged for a renewal you had already cancelled, or if you were charged twice for the same period. Outside those cases a refund is at our discretion, and we would rather give you one than argue. The full detail (what the window runs from, and how long the money takes to come back) is on the Refund Policy page.

The 14 days apply to everyone, wherever you live. Consumers in the EU and UK have a mandatory 14-day right to withdraw; rather than run one rule for them and a shorter one for everybody else, we give everyone the longer one.

If a payment fails and the subscription lapses, the account falls back to Free. Nothing is deleted for non-payment.

Cancel any time from the billing portal. No email, no retention call.

Your plan keeps working until the end of the period you already paid for, then the account moves to Free.

Nothing is deleted when you downgrade. Charts you already made stay, and embeds keep rendering in Notion without the features above your new tier; a chart type that needs a paid engine shows a notice instead of the chart. What your plan's chart limit blocks is creating new ones: if you are over it you cannot add another until you delete some or upgrade again.

Features above your new tier (extra rendering engines, dashboards, custom CSS) stop being available at the point of downgrade.

Your data stays yours. Connecting a Notion database gives us permission to read it to draw your charts and nothing more.

You grant us only the licence needed to run the service: to store your chart configurations, render them, and serve the embeds you choose to make public.

We claim no ownership of your data, your charts or anything you embed, and we do not use any of it to train machine-learning models.

Export your data any time from Settings → Export. Deleting your account deletes it: see the Privacy Policy, section 10, for exactly what goes and what stays.

If you are a business and the data you connect is personal data you are responsible for as a controller, our Data Processing Agreement applies and forms part of these Terms. It takes effect when you connect a data source: there is nothing to sign and nothing to request.

We work to keep ChartOmodo up and we monitor errors, but there is no uptime guarantee, no service credit scheme and no contractual SLA on any plan. We will not quote an uptime percentage we have not committed to in a contract.

Embeds depend on Notion's API being reachable. When Notion is down or rate-limiting us, charts may show stale cached data or fail to load, and that is outside our control.

We may change, add or remove features. For a change that removes something you are paying for, we will give notice as described in section 13 and, if you no longer want the service, refund the unused part of the term.

Planned maintenance that requires downtime will be announced in advance where we can predict it.

ChartOmodo (the software, the name and the logo) remains ours. These Terms grant you a licence to use the service, not to the software behind it.

The open-source libraries we build on remain under their own licences, which their authors set and we comply with.

If you believe something on ChartOmodo infringes your copyright or trademark, email support@chartomodo.com with enough detail to identify the work and where it appears. We remove infringing material.

The service is provided "as is", without warranty of any kind, to the extent the law allows.

We are not responsible for data loss inside Notion, inside a database you connect, or inside any other source. ChartOmodo only reads those sources; it never writes to them.

A chart, and any summary sentence shown beneath it, is derived from data you supplied. Neither is financial, medical or legal advice, and we do not warrant that the numbers or statements are correct: they are computed from your numbers.

To the extent the law allows, our total liability for any claim is limited to what you actually paid us in the 12 months before it arose. On a free account that is nothing.

We are not liable for indirect, incidental, special or consequential damages, or for lost profits or lost data.

Some jurisdictions do not allow these limits. Where that is so, they apply only as far as permitted, and nothing here limits liability for fraud, or for anything else that cannot be limited by law.

You agree to cover us against third-party claims arising from your misuse of the service, from data you had no right to connect, or from your breach of these Terms.

You may delete your account at any time from Settings. Deletion is immediate and cannot be undone: export first if you want your charts.

Deleting the account ends a paid Rupiah plan the same day, and it does not refund the rest of the paid year by itself. If you want money back for that remainder, email support@chartomodo.com before you delete; the request is handled under section 9 of the Refund Policy, with the criteria and timeline set out there. Settings warns you before you confirm.

We may suspend or close an account that breaks section 3, or that we are required by law to close. Where we close a paid account for something that is not your fault, we refund the unused part of the term.

On termination your access ends and your data is deleted as described in the Privacy Policy, section 10. Records our payment processor holds for tax and accounting stay with it.

Sections 6, 9, 10 and 11 survive termination.

The last-updated date at the top of this page changes whenever these Terms do.

For a material change (pricing, your rights, what we may do with your data), we will email you and show an in-app notice at least 30 days before it takes effect.

Continuing to use the service after a change takes effect means you accept it. If you don't, cancel and we will refund the unused part of your term.

These Terms are governed by the laws of the Republic of Indonesia, and disputes go to the courts of Jakarta.

If you are a consumer somewhere with mandatory local consumer protection, that law still protects you and this clause does not take it away.

If you are a consumer in Indonesia, you may also take a dispute to a consumer dispute settlement body (BPSK) or to the court where you live, as the Consumer Protection Law (UU 8/1999, Article 23) allows. Nothing in these Terms removes a right that law gives you.

Before anyone involves a court, email us. Almost everything is a misunderstanding that one reply fixes.

Everything (questions about these Terms, billing, refunds, copyright claims, account problems): support@chartomodo.com.

Suspected security vulnerabilities go to the same address; Security sets out what to include. Please give us a reasonable window to fix an issue before disclosing it publicly.